Freelanceopgave - Situation Manager

København

We are looking for on-site L1/L2 Support Engineers at level 1. What we offer: Long Term Project Contract: B2B Rate: 250-270 euro/day One- site in Copenhagen airport Key Responsibilities: - Analyze, troubleshoot, and resolve tickets escalated by support level 1 or 2 (internal, external) within SLA or internal OLA. - Reproduce customer issues and document them before escalation to the L3 Software support team. - Provide input on product and customer-specific functionality, configuration, and usage as required. - Design corrective action plans or local workarounds that allow issues to be solved within the SLA. - Document ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress. - Maintain up-to-date support documentation. - Deliver maintenance documentation, operation manuals, test procedures, and test reports. - Carry out on-site administration and preventive maintenance activities. - Perform system upgrades at customer premises during the post go-live period (ramp-up/grace period). - Ensure procedures are correctly implemented. - Maintain IT infrastructure and backend components, including hardware and software. - Participate in integration and test activities on site. - Conduct analysis with guidance from a Customer Success Engineer 2. - Communicate regularly to keep the customer and Service Delivery Managers informed on the progress. - Fill in the Support ticket tracking tool appropriately. - Ensure customer satisfaction in maintenance and support. Requirements: - 3-5 years of experience in a relevant field. - Strong analytical and troubleshooting skills. - Excellent communication skills in a customer-facing environment. - Familiarity with IT infrastructure and backend components. - Ability to work under pressure and manage multiple priorities.

København

emagine søger lige nu en Enterprise Cloud Architect med Azure & Microsoft 365 erfaring. Vi søger dig, der er en erfaren Enterprise Cloud Architect med solid viden inden for Microsoft Azure og Microsoft 365. Rollen kræver evner til at definere og implementere cloudarkitektur, der understøtter både cloud-native løsninger og eksisterende applikationer. Kandidaten skal desuden besidde erfaring med governance og compliance i komplekse IT-miljøer. Primære ansvarsområder Den valgte kandidat vil have til ansvar at designe en effektiv cloudarkitektur. Udarbejde enterprise cloudarkitektur, design guidelines og landing zone-design. Definere arkitekturprincipper for identitet, netværk, sikkerhed og governance. Sikre sammenhæng mellem Azure, Microsoft 365, on-premise og OT-miljøer. Designe skalerbare løsninger baseret på Azure Core Services, IaaS og PaaS. Omsætte arkitektur til Infrastructure as Code og automatiserede deployments. Etablere governance, compliance og processer for cloudplatformen. Samarbejde tæt med kundens interne arkitekter og sikre vidensoverdragelse. Kompetencekrav Solid erfaring som Enterprise Cloud Architect eller Senior Azure Solution Architect. Dokumenteret erfaring med Azure landing zones i store, hybride eller driftskritiske organisationer. Erfaring med design guidelines, cloud governance og sikkerhedsarkitektur. Erfaring med Azure DevOps, Infrastructure as Code og automatisering. Erfaring fra større organisationer med over 1.400 brugere, 500 servere og 250 systemer. Erfaring med Azure-miljøer, der omfatter mindst 30 Azure-services. Erfaring med Azure DevOps-organisationer med over 100 brugere. Gerne relevante certificeringer såsom Azure Solutions Architect Expert, Azure DevOps Engineer Expert eller Cybersecurity Architect Expert. Skal kunne kommunikere klart på dansk. Vigtige bemærkninger: Vi søger en arkitekt, der både kan definere den overordnede arkitektur og sikre, at designet kan omsættes til konkrete, driftsklare løsninger. Start: 6.12.2026 Varighed: Forventet 36 mdr. Lokation: Ørestad, København - Onsite ca. 75% hos kunden, resten remote på en fuldtidskontrakt

København

emagine is looking for a freelance AI Engineer with Deep Data Science understanding for our partner within the financial sector. The primary goal of the AI Engineer role is to contribute to the development of the AI Skills Registry focusing on building reliable components for AI solutions that operate effectively across various platforms. This role focuses on building essential components that support both AWS AgentCore-based agents and our enterprise AI solution. Main Responsibilities: Build components for the AgentCore and/or Amazon Quick and run evaluation frameworks for skills and tools builds. Ensure the reliability and accuracy of AI models. Help operationalize the Evaluate and Iterate phase of the ADS to ensure robust evaluation practices across various agent builds. Define and track quality and cost-per-outcome metrics for production agents. Run structured error analysis on agent outputs to identify failure patterns and implement fixes. Focus on the development of innovative AI solutions within a dynamic team environment. Key Requirements: Hands-on experience evaluating ML or LLM-based systems in production. Working knowledge of evaluation methodology, including error analysis and rubric design. Strong Python and data analysis skills. Experience with cloud-native ML infrastructure, such as AWS Bedrock. Ability to work independently within a growing team. Experience in a regulated industry, such as financial services or healthcare. Nice to Have: Familiarity with AWS AgentCore, Strands Agents, or similar agent runtimes. Knowledge of GDPR or equivalent data protection regulations. Other Details: This position is fulltime and requires working on-site.

København

emagine søger en hands-on, men strategisk DevOps Konsulent for en af vores kunder i den offentlige sektor. Konsulenten skal sikre at applikationsteamet bruger kubernetes rigtigt og at driften bliver mere effektiv og moderne. Der er behov for følgende: Egenudvikling: Applikationsdrift og Java-udvikling i Spring Boot. Alt hostes i kundens eget miljø. Skift i arbejdsform: Væk fra vandfald og over mod DevOps. Teamets niveau: Eksisterende medarbejdere er admins, ikke tekniske eller strategiske. Konsulenten skal støtte dem. Opgaver: Drift: Deploy og overvåge produktion Støtte til udviklingsteams: databaser og privilegerede brugere CI/CD: Platform og infrastruktur Rettigheder: Udfordre udviklerne Skalering: Fokus på skalering og effektiv ressourceudnyttelse Arkitektur: Producere arkitekturtegninger på driftssiden Relationer: Bygge relationer op, være proaktiv Kompetencekrav: Applikation: Java, Spring Boot Platform: Kubernetes (pinpoints er sat op), middleware CI/CD og kvalitet: Jenkins, SonarQube, Xray (scanning) Overvågning: ELK-stack/Elasticsearch (bruges også til alerts) Database: Postgres Forbindelser: Applikationer har forbindelse til EU og EOCD Platform og infrastruktur GitHub Start: 1 januar 2027 Varighed: 10-12 mdr. Allokering: Fuldtid. onsite i starten derefter hybrid setup Lokation: København