Solution Architect – Dynamics 365 Customer Service

København

We are seeking a highly skilled Microsoft Dynamics 365 Senior Business Analyst. The role involves defining business requirements and ensuring that technical service processes are aligned with the Dynamics 365 platform. Main Responsibilities: Lead discovery sessions with the Technical Service and Customer Excellence teams. Document end-to-end business processes, acceptance criteria, and user stories. Shape the Minimum Viable Product (MVP) scope and ensure alignment with strategic goals. Analyze cross-market differences and drive process harmonization. Support User Acceptance Testing (UAT) planning, scenario creation, and execution. Act as the bridge between business needs and technical design. Demonstrate a strong understanding of customer service processes. Manage senior-level stakeholders effectively. Maintain deep Microsoft Dynamics 365 knowledge at a senior level. Key Requirements: Minimum 5+ years of experience in CRM/Customer Service domains. Strong workshop facilitation skills. Proven track record in global organizations. Nice to Have: Experience with CRM tools beyond Microsoft Dynamics 365. Ability to work with diverse teams across multiple regions.

København

We are seeking a proficient Scrum Master to drive Agile delivery, ensuring effective team coordination and swift removal of obstacles to achieve optimal project outcomes. Main Responsibilities: Facilitate sprint ceremonies while maintaining Agile discipline. Coordinate daily delivery operations among the vendor, Product Owner, and internal developers. Ensure transparency regarding progress, risks, and dependencies. Assist in backlog refinement and sprint planning activities. Support the removal of obstacles to maintain a smooth delivery flow. Utilize senior-level Jira knowledge to enhance project management efficiency. Key Requirements: 3–5+ years of Agile delivery experience. Strong coordination skills. Experience working with distributed teams. Expertise in facilitating Agile ceremonies. Proficient in Jira. Experience with Microsoft Dynamics 365 is a significant advantage. Nice to Have: Certifications in Agile methodologies (e.g., Certified Scrum Master). Experience in cross-functional team collaboration.

PROJECT INFORMATION: Location: Remote. Allocation starts with 50% and may increase to 100% later in the year. Start Date: Q1 or early Q2 at the latest. End Date: Q4-2027 Estimated Travel: Minimal, mainly for PI planning. Language Requirement: English. Remuneration: 190-210 PLN/h Summary The position involves implementing SAP solutions for forwarder integration and optimizing transportation management within operations, focusing on standardization and integration with key stakeholders. Main Responsibilities Core duties include the implementation of new tools and the improvement of existing solutions. Implement the new tool (SAP BN4L) for forwarder integration. Revisit and improve old EDI solutions to support new integration methods. Share shipment data such as loading and delivery locations, pallet numbers, and details. Standardize EDI for integration with transportation stakeholders. Support SAP TM roll-out for ambient, chilled, and sea/container transport. Define the Clients Template for transportation management. Key Requirements Configuration experience with SAP BN4L. Experience with SAP TM including Ocean and GTT Logistics Transportation processes. Knowledge of external planning in logistics. Nice to Have Experience with SD LE - TRA for relevant projects.

Århus

Summary The Project Managers for the Information Security department are responsible for planning, coordinating, and driving execution of security-related projects across the organization. This role ensures that initiatives supporting security posture, compliance, and capability maturity are delivered effectively, on time, and with clear stakeholder alignment.Main Responsibilities Lead end-to-end delivery of security projects, from initiation through closure. Develop project plans, timelines, and milestones tailored to security initiatives. Coordinate cross-functional teams including engineering, infrastructure, compliance, and external vendors. Track and report progress, manage project risks, and ensure timely delivery of project outcomes. Facilitate decision-making and remove blockers to maintain project momentum. Provide clear, structured updates to security leadership and stakeholders. Facilitate workshops, planning sessions, and cross-team alignment meetings. Build strong relationships across technical and non-technical teams. Maintain project documentation, status reports, and dashboards. Support risk assessments and ensure project risks are logged, tracked, and mitigated. Ensure project deliverables meet quality, compliance, and audit requirements. Contribute to portfolio-level reporting and prioritization discussions. Identify opportunities to improve project processes within the security function. Help mature the security team’s operating model, workflows, and governance practices. Promote consistency, repeatability, and transparency in how security projects are executed. Key Requirements Proven experience managing complex, cross-functional projects. Strong planning, coordination, and organizational abilities. Familiarity with Agile, hybrid, or traditional project management methods. Understanding of common security domains (e.g., vulnerability management, identity & access management, cloud security, incident response). Excellent communication and stakeholder management skills. Experience with Azure DevOps, or similar project tracking tools. Nice to Have Project management certification (PMP, PRINCE2, Scrum Master, etc.). Experience working in a security, IT, or compliance environment. Background in regulated industries (finance, healthcare, critical infrastructure). Experience supporting ISO 27001 implementation or audits. Experience with security dashboards. Other Details Contract length: 2 years (Start asap to 31/12-27)